FAQs
Find answers to common questions about shopping at Nuvellina.
How do I place an order?
Choose a style and size, review the product details and delivery estimate, add the item to your cart, and complete checkout. Your confirmation will be sent by email.
How do I choose my size?
Measure your bust, waist, hips, and hollow-to-floor length. Compare your measurements with the product size chart and our Size Guide. Contact us if you need help.
What if my dress does not fit?
Contact customer service with your order details to discuss eligible return or exchange options.
Will my dress need alterations?
Formal dresses may need minor alterations for the best fit. Allow time for adjustments before your event.
How long does shipping take?
Made-to-order and custom-sized garments take approximately 5 business days to produce after order details and any required measurements are confirmed, followed by approximately 10 business days in transit (about 15 business days in total). In-stock items usually ship within 1-3 business days, followed by approximately 10 business days in transit. Business days exclude weekends and public holidays. These are estimates; customs or carrier delays may extend delivery. See our Shipping Policy and allow additional time before your event.
When should I order?
Allow enough time for processing, delivery, and possible alterations. For event dresses, ordering several weeks ahead is recommended.
Can I return or exchange my order?
All products are eligible for return within 30 calendar days after delivery for a refund to the original payment method. Nuvellina pays return shipping and charges no restocking fee. Unshipped orders can be canceled for a full refund, including custom-sized and made-to-order orders.
How do I start a return?
Email service@nuvellina.com with your order number and request. Wait for authorization and shipping instructions before returning an item.
Which items are eligible?
Items must meet the condition requirements in our Return & Refund Policy. Sale items, accessories, shoes, made-to-order items, and custom-sized items are included. Review the policy for item condition requirements and instructions.
How do I track my order?
Use the tracking link in your shipping confirmation email. If you cannot find it, visit our Order Tracking page or contact customer service.
Size Guide · Shipping Policy · Return & Refund Policy · Order Tracking
Company Information
Nuvellina is operated by Guangzhou Qinpei Trading Co., Ltd.
Room 101, No. 26 Baofeng South Road, Shiling Town
Huadu District, Guangzhou, Guangdong
China
Website: nuvellina.com
Email: service@nuvellina.com